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Leadtime, Payment Terms and Return Policies and Guidelines

 
Order Leadtimes:
Oerview - We stock more than 70% of the products and accessories ordered on a typical day. If the product you need is not in stock, please allow an additional 10 to 12 days. In some rare instances a part from a manufacturer may be on back order for several months. In those cases we will do our best to keep you informed of the status.

When we ship in-stock items - Orders received Monday through Thursday are normally shipped within 24 hours of the order being processed and accepted. Orders received on Friday will normally ship the following Monday. If any of those days are Holidays, the order will normally ship the next business day.

When we ship out-of-stock items - Out of stock items generally take an additional 14 days. When items are completed we will ship them according to the shipping method you designated.
Shipping:
Shipping to P.O. Boxes - We do not ship to P.O. Boxes.

Saturday Delivery Option - Guaranteed Saturday delivery is available to most addresses. You must:
 • Designate Saturday shipment is required
 • Ship to one of the 50 states
 • Place the order by 11:00 AM. Mountain Standard Time, on a non-holiday Friday
 • Ship to an address, not a P.O. Box

UPS and FedEx deliver on Saturday to nearly all zip codes. But to be certain they deliver to your zip code, contact UPS at 1-800-PICK-UPS  or FedEx at 1-800-GOFEDEX before placing your order.

When things go wrong - Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to as “acts of God.” In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery statements don’t apply.
Payments:
Payment Options - We accept Visa, MasterCard, American Express, checks and direct deposits. You may also apply for Terms. Contact AGM Support Personnel and request a "Request for Credit Application" form.

Credit card charges - We will charge your credit card only when your order ships. If your order requires more than one shipment, we will charge your card separately for each shipment.
Returns:
Warranty Terms - AGM Electronics Inc. warrants its Product to be free of defects for 7 Years. If a failure should occur within that period that was not related to a systemic problem such as a wiring error or an act of nature such as lightning, a flood, a tornado, etc., AGM, at its discretion, will either repair or replace the equipment at no charge.

If material is returned for repair and/or calibration verification and it is not covered by warranty, AGM will notify you with any associated costs and get your approval prior to performing the work.

If you have any questions please call 520-722-1004, M-F, 7AM to 5PM MST

Return Instructions -

 1) Request an RMA Number
 2) Carefully package the material
 3) Put a copy of this RMA in the box with the material being returned
 4) Use the following address to return the material to:

AGM Electronics, Inc
  Attn: RMA# 00000
4260 N Sullinger Ave
Tucson, AZ 85705

Turnaround time is normally 2 to 3 days after receipt.

Refunds -  When we've received and processed the return and if applicable, we will credit your account for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however if reversing a credit card transaction, the bank may not release the funds back to you for two weeks or more depending on their policies. The amount and type of credit issued for returned material is at the discretion of AGM.
Discounts:
We offer up to 30% discount to qualifying businesses. To find out more, please call and speak to one of our Support Persons.

Contact AGM Support Personnel @ 520-722-1045

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